Journey's End Cleveland, LLC

Last Updated: May 25, 2025

 

INTRODUCTION

 

Journey's End Cleveland, LLC ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, use our services, or communicate with us. We understand the sensitive nature of end-of-life care and are committed to maintaining the highest standards of privacy protection.

 

INFORMATION WE COLLECT

 

Information You Provide Directly

We collect information you voluntarily provide when you contact us, schedule services, or communicate with our team, including:

• Contact information (name, address, phone number, email address)

• Family and client circumstances relevant to our services

• Service preferences and special requirements

• Billing and payment information

• Communications with our staff, including emails, messages, and notes from consultations

 

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and general location information

• Browser type and device information

• Website usage patterns and pages visited

• Date and time of access

• Referring website information

 

Information from Other Sources

We may receive information about you from healthcare providers, hospice organizations, or family members when coordinating care services, always with appropriate consent.

 

HOW WE USE YOUR INFORMATION

 

We use your personal information for the following purposes:

• Providing end-of-life doula services and support

• Scheduling appointments and coordinating care

• Communicating about our services and your needs

• Processing payments and maintaining billing records

• Improving our services and website functionality

• Promotional activities, including sharing general information about our services and client experiences (with appropriate privacy protections)

• Complying with legal obligations and protecting our rights

​​

INFORMATION SHARING

 

We Do Not Sell Your Personal Information

Journey's End Cleveland, LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes.

 

Limited Sharing for Service Provision

We may share your information with trusted service providers who assist us in operating our business, including:

• Payment processors for billing services

• Cloud storage providers for secure data management

• Email and communication service providers

• Website hosting and analytics services

 

All service providers are contractually required to protect your information and use it only for the purposes we specify.

 

Professional Coordination

With your explicit consent, we may share relevant information with:

• Healthcare providers involved in your care

• Hospice organizations and medical facilities

• Other family members or designated contacts

• Funeral homes or other end-of-life service providers

​​

Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of our clients, staff, or others.

 

DATA SECURITY

 

We implement appropriate technical and administrative safeguards to protect your personal information, including:​

• Access controls limiting who can view client information

• Regular security assessments and updates

• Employee training on privacy protection and confidentiality

• Secure disposal of information when no longer needed

 

YOUR PRIVACY RIGHTS

 

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Opt-out: Decline promotional communications or certain information uses

• Restriction: Request limits on how we use your information

 

To exercise these rights, please contact us using the information provided below.

 

DATA RETENTION

 

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:

• Active client records: During service provision and for seven years thereafter

• Billing and payment information: As required by applicable accounting and tax laws

• Website usage data: Generally deleted after two years

• Communication records: Retained for business continuity and quality improvement purposes

 

COOKIES AND TRACKING TECHNOLOGIES

 

Our website may use cookies and similar technologies to improve functionality and analyze usage patterns. You can manage cookie preferences through your browser settings, though this may affect website functionality.

 

UPDATES TO THIS POLICY

 

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such updates constitutes acceptance of the revised policy.

 

CONTACT INFORMATION

 

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

 

Journey's End Cleveland, LLC

7194 Thorncliffe Blvd 

Parma, OH 44134

727-481-1385

hello@journeysendcle.com

 

CHILDREN'S PRIVACY

 

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

​

© 2025 Journey's End Cleveland, All rights reserved.

 

.